Return & Exchange Policy

Original Condition

Returns must be received in original condition, unaltered and free of damages by the customer.

Incorrect Size 

Kolona accepts returns on items if the wrong size was sent but we do not accept returns if you ordered the wrong size so please be careful when placing your order

Change of Mind

Kolona does not offer refunds or returns on change of mind.

Sale Items

Kolona will not accept returns/exchange on sale items so please take your time when choosing your outfit the last thing you want is missing out on the actual dress you wanted.

Faults / Dispatch Error

We are happy to organise return shipping costs only if the item is faulty or there was a dispatch error by Kolona Boutique. 

14 Days

Items must be returned within 14 days from receipt of the original order. We will not accept returns after 14 days from the original purchase date.

Please contact Kolona Boutique online with any inquiries regarding returns/exchange - we are happy to help -



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